I run a mattress store in NC and we used to carry Englander mattresses made by Spears Bedding. I recently had a customer from 2012 call about a warranty claim.
Since we no longer carry Englander products, the only way to handle such a claim is through the manufacturer itself. Spears was bought by Southerland Bedding in Nashville, TN late 2014 and has since moved all production up there from Rome, GA.
If anyone has an issue with an Englander mattress, you can try to get in touch with Southerland, but there is no guarantee that they will honor a Spears warranty. I hope this helps some of you, as I hate to see anyone be stuck with a broken-down mattress.
Reason of review: Warranty issue.